coy Terms of Use
When you create an account on coy, you agree to follow the rules we set out on this page. Our terms cover how you open an account, how deposits and withdrawals work, how we settle tournaments and live games, and what happens if disputes arise. We enforce these terms consistently so all our users operate under the same conditions.
Our coy platform serves users in jurisdictions where local law permits online gaming and sports betting. We do not operate in regions where such activity is prohibited. By accessing coy, you confirm that you comply with your jurisdiction's laws and that you are of legal age in your region. Our support team is available during standard business hours to answer questions about these terms in English.
This page sets out the key principles we follow. If you have questions about any term or how we apply it, contact us through our support channel.
Account opening and your coy profile
To open an account on coy, you provide your name, date of birth, email address, and phone number. We verify this information through our KYC (Know Your Customer) process. We may request additional documents (national ID, passport, or utility bill) to confirm your identity. We process verification requests within a standard timeline; delays may occur if documents are unclear or incomplete.
Your coy account is personal and non-transferable. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We do not hold responsibility for losses resulting from compromised credentials that you did not report to us.
We reserve the right to suspend or close your account if we identify fraudulent activity, violation of these terms, or activity inconsistent with our jurisdiction policy. If we close your account, we return any remaining balance to your registered payment method within a standard processing window.
- Account creation requires valid name, date of birth, email, and phone number.
- KYC verification is mandatory; additional documents may be requested.
- You are responsible for account security and credential confidentiality.
- We reserve the right to suspend accounts for suspected fraud or policy violations.
- Account closure results in balance return to your registered payment method.
Our coy verification process protects your account
KYC verification prevents fraud and ensures compliance with local regulations. Provide accurate documents to avoid processing delays.
Deposits, withdrawals, and our coy payment policy
On coy, we accept six payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. We also process direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are instant; your account balance updates immediately after payment confirmation. Withdrawals are subject to verification before processing. Our compliance team reviews your account activity to ensure legitimacy; verification typically takes a standard processing window.
Our coy policy requires that withdrawals be made using the same payment method you used to deposit. If you deposited via mobile banking, you must withdraw to local payment. This protects against money laundering and ensures funds return to the correct account holder. If you wish to change your payment method, contact our support team.
Withdrawal requests above a standard threshold trigger additional verification. We may ask for proof of residence or recent bank statements. Once verified, your withdrawal moves to the payment processor. Each processor has its own completion timeline; we provide a transaction reference number so you can track progress with your bank or payment provider.
Tournament settlement and live-game rules on coy
Our coy slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are settled automatically. After a tournament window closes, our system calculates final scores and ranks participants by leaderboard position. Settlement happens within a few hours; your account balance updates with any winnings. You can view settlement details in your transaction history.
Live casino games on coy are settled in real time. When a round completes, our system immediately calculates outcomes and updates your balance. Live-dealer tables display current odds and game rules before you join. You agree to accept all settlement decisions made by our automated system unless you identify a technical error and report it to our support team within 48 hours of the event.
Our sportsbook covers Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Fixture schedules and odds are published in advance. game information update during matches. Match results are settled according to official tournament sources. If you dispute a settlement, you must contact us within 48 hours with your bet ID and account username.
Our coy terms exist to protect all users fairly. We settle tournaments transparently, process withdrawals without artificial delays, and respond to disputes within standard timeframes.
Bonus terms and promotional offers on coy
When we offer promotions on coy, we publish full terms in advance. We do not hide conditions or apply surprise restrictions. Bonuses may include tournament entry credits, leaderboard multipliers, or deposit matches. All bonuses are subject to any wagering requirements or time limits stated in the promotion. We do not offer faonline paymentcated percentages or fixed bonus amounts; instead, we describe offers in generic terms ("attractive bonus offer", "tournament multiplier", "promotional entry credit").
Our coy policy requires that you claim a bonus before a stated deadline. If you do not claim by the deadline, the offer expires. Some bonuses apply only to specific games or during specific tournaments. If a bonus is restricted, we state the restriction in the promotion terms. Bonuses are non-transferable and cannot be withdrawn as cash; they are tournament or game credits only.
If you have questions about a promotion, contact our support team during business hours. We explain the bonus terms, eligibility requirements, and any restrictions before you participate.
Dispute resolution and our coy support process
If you dispute a settlement, tournament result, or withdrawal, contact our support team with your account username, transaction ID, and a description of the issue. Our support team responds in English during standard business hours. We investigate your dispute within a standard timeframe and provide a detailed response. If we find an error, we correct it and update your account. If the settlement was correct, we explain our decision and the rules that apply.
Our coy team does not overturn settled results based on player preference or regret. All settlements are final once confirmed. The only exceptions are genuine technical errors (system malfunction, data corruption, calculation mistake) that we can verify through our logs.
If you are dissatisfied with our resolution, you can escalate your case to our compliance team. Escalations are reviewed within a standard timeline. Our compliance team has the authority to overturn previous decisions if they find evidence of genuine error or policy violation.
Jurisdiction restrictions and our coy service availability
Our services are available only in jurisdictions where local law permits online gaming and sports betting. We do not offer our platform in regions where such activity is prohibited. Users are responsible for verifying that access and use of coy comply with their own jurisdiction's law. If you access coy from a prohibited jurisdiction, we reserve the right to suspend your account and return your balance to your registered payment method.
We do not publish a list of supported or prohibited jurisdictions. Instead, we rely on users to verify their own legal status before creating an account. If you are unsure whether you can use coy, contact our support team before opening an account. Our team responds in English during standard business hours.
Data protection and account security on coy
We at coy protect your personal data using industry-standard encryption and secure storage practices. Your password is encrypted and never stored in plain text. Payment information is processed through verified payment gateway partners; we do not store payment card details on our servers. Your KYC documents are stored securely and accessed only by our compliance team during verification.
We do not share your personal information with third parties outside our payment processors and regulatory partners. We may disclose information if required by law or if you authorize us to do so. Our privacy policy provides additional details on how we handle your data.
Two-factor authentication (2FA) is available to strengthen your account security. We recommend enabling 2FA, especially if you access coy from shared devices. With 2FA enabled, we send a one-time code to your registered phone or email each time you log in.
Our coy terms apply to all users equally
We enforce these rules consistently across the platform. If you have questions about how a term applies to your situation, contact our support team in English during business hours.
Changes to our coy terms
We may update these terms from time to time. Material changes are announced on our platform at least 30 days before taking effect. You will be notified through your account dashboard or email. If you do not agree with updated terms, you can close your account and request a balance return to your registered payment method.
By continuing to use coy after an update, you accept the new terms. If you have questions about changes, contact our support team.
Our coy terms reflect our commitment to fair settlement and transparent operations. If you have specific questions about these terms or how they apply to your account, reach out to our support team during business hours.