coyFrequently Asked Questions

When you register on coy, we ask for your email address, username, password, and phone number. We also ask you to confirm that you are of legal age in your jurisdiction and that you agree to our terms and conditions. Your email and phone are used for account recovery, login verification, and deposit confirmations. We send important notifications about tournament results, withdrawal status, and security alerts to your registered phone and email. You can update your contact information in your account settings at any time. During KYC verification (which happens before your first withdrawal), we ask for additional documents such as identification and proof of address.

Our coy KYC verification requires a government-issued photo ID (passport, national ID, or driver's license) and a proof of address document (utility bill, bank statement, or official mail dated within the last three months). We accept documents in English or Indonesian. Upload clear, high-resolution images through your account dashboard. Our compliance team reviews your documents within a standard timeframe. If your documents are unclear or incomplete, we send you a message asking for new uploads. Once we verify your information, your account is approved for withdrawals. KYC is required before you can withdraw your balance; deposits do not require KYC.

If you forget your password, click the "Forgot password?" link on the coy login page. Enter your username or email address, and we send a password reset link to your registered email. Click the link and create a new password. The reset link expires after a standard timeframe for security. If you do not receive an email, check your spam folder or contact our support team. We can verify your identity and send you a new reset link. For security, do not share your password with anyone, and change it regularly.

If your deposit transaction fails or is declined, your funds return to your payment method (DANA, e-wallet, mobile banking, local payment, or your bank account) within a standard processing window, typically within a few hours. Cancellations initiated by you are processed immediately. If your bank or payment provider declines the transaction, contact them to ask why. Common reasons include insufficient balance, incorrect card details, or fraud checks. Once the issue is resolved, try depositing again. If the problem persists, contact our support team with your transaction reference number, and we can investigate further.

We at coy accept deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method appears as an option during the deposit process. Deposits via e-wallets (mobile banking, local payment, online payment, e-wallet) are typically processed instantly. Bank transfers (mobile banking, local payment, online payment, e-wallet) are processed within standard banking hours. mobile banking codes allow you to scan and pay using any local payment-enabled app. Choose the payment method that is most convenient for you. All transactions are encrypted and secure.

When you submit a withdrawal request on coy, our compliance team reviews it within a standard timeframe. During this review, we verify that your account balance is accurate and that your withdrawal destination matches your registered payment method. Once approved, the funds are sent to your payment provider. Processing time from our system to your bank or e-wallet depends on your payment method: e-wallets typically complete within hours, and bank transfers complete during banking hours. You receive a notification when your withdrawal is approved and when it is sent to your payment provider. If there is a delay, contact our support team with your withdrawal reference number.

Our coy withdrawal policy requires that you withdraw to the same payment method you used to deposit, or to another method registered in your own name. This protects your account from unauthorized transfers. During KYC verification, you can register multiple payment methods, and we can approve withdrawals to any of them. If you wish to withdraw to a different method, contact our support team to add it to your account. We verify that it is in your name before approving withdrawals to that method.

Our coy sportsbook covers major football leagues and tournaments: Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, and Bundesliga. We also list markets for MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Football markets include match outcome, over/under goals, handicaps, and live betting during ongoing matches. Tournament markets update as fixtures are confirmed. Check our sportsbook section for current available markets and fixture schedules. Some markets may be unavailable in certain jurisdictions.

Free bets and free spins are promotional offers we may provide to new users or during special events. Free bets are credited to your account for use on sportsbook markets; free spins are credits for slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). When you have an active free offer, it appears in your account dashboard with details about how to use it and when it expires. Free offers are subject to terms: they may require a minimum deposit, have a time limit, or be restricted to specific games. Read the terms before claiming an offer. Free offers cannot be withdrawn as cash; any winnings from free offers must be used on the platform or withdrawn according to the offer terms.

Our coy live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger, each hosted by professional dealers in multi-camera studios. You see the dealer and table in real time via video stream. Games follow standard rules; the dealer explains the rules and announces results. You place bets through the interface, and the dealer processes them. All transactions are secure and encrypted. Tables operate during standard hours; check our gaming lobby for current schedules. Live games are interactive: you can chat with the dealer and other players (where permitted), and the dealer responds to questions about game rules.

We at coy host scheduled slot tournaments featuring games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Tournaments run daily and weekly with set start and end times. You join a tournament during the registration window, and your results are tracked on a leaderboard. Tournament details (prize pool, entry fee, rules) are listed in the tournament lobby. Some tournaments are free to join; others require a small entry fee. Tournaments reset at the scheduled end time, and standings are final. Results appear in your account history and on the public leaderboard.

Our coy platform protects your personal information using industry-standard encryption (HTTPS) and secure storage. Your account credentials, payment details, and KYC documents are stored in encrypted form and accessed only by authorized staff. We do not share your information with third parties outside our payment processors and compliance partners, except as required by law. Your data is regularly backed up to prevent loss. We comply with data protection standards and do not sell your information. Read our full data handling practices in our privacy policy

Two-factor authentication (2FA) on coy adds an extra layer of security to your account. When enabled, you enter your username and password, then confirm your identity using a code sent to your registered email or phone. This prevents unauthorized access even if someone knows your password. We recommend enabling 2FA in your account security settings. You can choose email or phone verification, or both. 2FA is required for withdrawals to ensure only you can approve fund transfers. If you cannot receive codes, contact our support team to temporarily disable 2FA while we help you recover access.

Our coy support team responds in English during standard business hours. Most queries receive a response within a standard timeframe, typically within a few hours during business hours. Urgent issues (account access, payment problems, security concerns) are prioritized. Outside business hours, your query is queued and addressed when support resumes. During peak times (evenings and weekends around Liga 1 matches or major tournaments like Piala AFF), response times may be longer. You can reach us through the support link in your account dashboard. Include your account username and a detailed description of your issue so we can help quickly.

If we detect unusual activity on your coy account, we may temporarily suspend it and contact you to verify your identity. Unusual activity includes logins from unexpected locations, rapid withdrawal requests, or large transactions outside your normal pattern. We ask you to confirm your identity through email or phone verification, then review your account together. If you confirm the activity, your account is restored immediately. If you do not recognize the activity, we help you secure your account: change your password, review your transaction history, and enable 2FA. If your account was compromised, we review your activity for unauthorized transactions and can assist with recovery steps.